Core Competencies
Endpoint Management
Advanced mastery of Microsoft Configuration Manager (SCCM), Intune, and Azure AD for device deployments and fleet maintenance.
Process & Strategy
Product Ownership, Production change control, JIRA, SCRUM/Agile frameworks, and creating detailed SOPs.
OS & Hardware L3
High-level troubleshooting of Windows, Linux, and Mac OS hardware and operating systems, including IGEL UMS.
Vendor Relations & ERP
Proven vendor relationship management (Dell, HP, Lenovo) and deep understanding of SAP in an IT environment.
Detailed Technical Skills
Professional Experience
Systems and Infrastructure Engineer III
(Windows Hardware Engineering L3) - Walmart
– Present
- Serve as **Product Owner** for the Windows Hardware space, driving strategic initiatives and feature implementation.
- Successfully installed over **$2$ million Windows device drivers** through Windows Update for Business across US and international markets.
- Maintained Windows Endpoint fleet through hardware-based deployments using **Microsoft Intune, Azure AD, and SCCM**.
- Collaborated with OEM vendors (Dell, HP, Lenovo) to incorporate the newest hardware into the enterprise standard.
- Developed relationships with major hardware vendors to test and implement yearly Standard, Developer, and Call Center laptop offerings for the HomeOffice market.
Systems and Infrastructure Engineer II
(Windows Engineering Endpoint L3) - Walmart
–
- Implemented new configurations, packages, and maintenance for Windows-based kiosk endpoints in US Stores, DC’s, and international markets.
- Created **IGEL based profiles** to provide solutions for new intakes and replace Windows-based kiosk endpoints.
- Engaged with L1/L2 support to identify environmental trends and create enterprise-scale resolutions.
- Maintained projects and tasks through JIRA and managed the Modern Hardware SharePoint site.
Associate Systems Engineer
(Contact Center Operations) - Walmart
–
- Created multiple **PowerShell scripts and automation** for the team, including a script for migrating users from laptops to thin clients.
- Provided L1 and L2 hardware and software support for call center agents, including imaging Windows and Linux machines.
- Resolved IGEL and VDI related tickets and ran weekly breakout rooms for new agent equipment setup.
Technician V
(Walmart Onsite Tech Team) - Walmart
–
- Developed a troubleshooting program called the **OMT "Onsite Migration Tool"** as a C\# and VBS project to centralize all needed tech tools and applications.
- Provided direct support for walk-in hardware/software issues and collaborated with support teams for timely resolution.
Certifications
Microsoft | AI Fundamentals | AI-900
Microsoft
Issued:
Microsoft | Azure Fundamentals | AZ-900
Microsoft
Issued:
Education
Northwest Community College
Associates of Applied Science in Computer Information